FAQ
Frequently Asked Questions
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📦 Orders & Shipping
Q: How long does shipping take?
A: Most orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on your location. Express shipping options may be available at checkout.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Delivery times and costs vary by destination and will be calculated at checkout.
Q: How do I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status in real time.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has shipped, we are unable to modify or cancel it.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return & Exchange Policy page for full details.
Q: My item arrived damaged. What should I do?
A: We're sorry to hear that! Please contact us within 15 days of receiving your order with a photo of the damaged item. We will arrange a replacement or full refund promptly.
Q: How long does a refund take?
A: Once your return is received and inspected, refunds are typically processed within 5-7 business days back to your original payment method.
🛏️ Products
Q: Are your storage bags dustproof and waterproof?
A: Our bedding and comforter storage bags are made from high-quality non-woven fabric with a secure zipper closure that protects against dust, moisture, and insects. They are dust-resistant but not fully waterproof, so we recommend storing them in a dry environment.
Q: How do I use the cervical traction pillow?
A: Simply lie down and place the pillow under your neck, allowing the C-curve design to support your cervical spine. We recommend starting with 10 minutes per session. Discontinue use and consult a doctor if you experience any discomfort.
Q: Can the headache relief cap be used for both hot and cold therapy?
A: Yes! For cold therapy, place it in the freezer for 1-2 hours before use. For hot therapy, microwave it for 10 seconds (add 5-second increments if needed). Always check the temperature before applying to your skin.
Q: Does the ankle brace fit both left and right feet?
A: Yes, our ankle brace is designed to fit both feet universally. No need to buy separate left and right versions.
Q: Are your products safe to use?
A: All our products are made from safe, non-toxic materials. Food-contact items (such as cookie cutters) are made from food-grade materials. Health and wellness products are designed for general use — if you have a medical condition, please consult your doctor before use.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout. All transactions are encrypted and protected.
Q: Is my personal information safe?
A: Absolutely. We take your privacy seriously. Please review our Privacy Policy for full details on how we collect and protect your data.
Still have questions? We're happy to help! Get in touch with us.